Important Shipping Information

Shipping varies and depends on the size of the product and distance it has to travel to get from us to you. We have a nifty shipping calculator that collects all the different shipping options you have and lets you select which one works the best for you. We currently offer: USPS Priority, USPS Priority Express, UPS Ground, UPS 2nd Day Air, and UPS Next Day Air. We are currently offering free standard shipping within the USA on all orders $69 or more. This includes Hawaii and Alaska, as well as Puerto Rico. Free standard shipping takes 4-7 business days in transit, not including processing time. We reserve the right to select the appropriate shipping service for Free Shipping options based on locality. UPS Ground is the most frequently used Free Standard Shipping option. With that said, UPS does not deliver to PO Boxes. Make sure you either choose USPS for PO Box shipping or choose Free Standard Shipping and input a physical street address. When choosing this method, please be aware that your order will be shipping via a ground shipping method and can take over a week in transit. If you choose free shipping and leave a note saying you need your order by a certain day, please understand that we will do our best to accommodate that request. However, if the package will not arrive by your requested date with free standard shipping, we will need to charge for an expedited service.

All orders ship within 24-48 hours of being placed Sunday-Thursday. Our facility is closed on Saturday and Sunday so we do not ship on those days. You will have the option of selecting whichever shipping service best suits your needs. All transit times and delivery dates on our website are an estimate, meaning that the length of time shown is not guaranteed. The estimated transit time will appear next to the shipping cost on our website for each shipping carrier. You can shoot us an email at [email protected] with your shipping address and the product(s) you would like to order if you would like an estimated delivery date.

Yes, we can! You must select USPS as your carrier in order to have your package delivered to a PO Box. UPS will not deliver directly to a PO Box and may call you for a different address, deliver to a concrete street address they have on file, or hold your shipment for pick up. If you select UPS and put a PO Box as your delivery address, we will switch carriers to USPS. Additional costs may be required if we need to switch your carrier. Free standard shipping typically uses UPS Ground as the shipping service. If your order qualifies for free shipping, we recommend entering a physical address instead of a PO box as UPS won't deliver to the PO box. This will prevent any delivery issues or held mail.

Absolutely! We ship our products all over the world; please see our International FAQs at the bottom of the page for more information.

We totally get that you might need a CakeSafe ASAP for your next delivery, so we offer expedited shipping - select UPS Next Day Air, UPS 2nd Day Air, or USPS Priority Express when placing your order. Free standard shipping is not a suitable option for those who are in need of their package sooner rather than later. It would also be best if you sent us an email at [email protected] alerting us to your situation so that we can do our best to accommodate you. Once your package has left our facility, CakeSafe is no longer in control of it. It becomes the property and responsibility of the shipping carrier. We can only see the same tracking information as the customer. If a package is delayed, we recommend reaching out to the shipping carrier first because you will receive the most up to date information that way. CakeSafe, LLC will not be able to provide any further information than the shipping carriers themselves.

You will receive a confirmation email upon placing your order, and another email from us with the tracking information once your order has shipped.

If you miss your first delivery, use the wrong shipping address, or do not reschedule or pick up your package at the shipping carrier's facility, the package will be returned to CakeSafe. CakeSafe is not responsible for the additional shipping charges incurred for re-shipping your items. Should your package be returned to us, we are happy to reship it once the shipping fee has been collected. If you opt to not pay to reship the package, we will refund you for the product cost when the package is returned to our facility. Any original shipping charges are non-refundable as they have been used to ship the package originally. CakeSafe offers signature confirmation for all packages. It is an optional service that you can select when you're checking out. Someone must be home to sign for the package or the delivery driver will not be able to leave the package. If you miss a delivery, the driver will leave a notice with further instructions on how to reschedule a delivery. You can also call the carrier and give them the tracking number. They will be able to assist with scheduling a redelivery. Once the package has shipped with the signature confirmation option enabled, there is no way to remove it. Please be aware of this when selecting "yes" for the signature option.

Once a package has left our facility, CakeSafe is no longer in control of it. If your package has been delayed, you need to contact the shipping carrier directly with the tracking number CakeSafe has provided. The shipping carriers only speak with the receiver of the package, not the sender. CakeSafe can only see the same tracking information as the customer so calling the carriers directly will be the quickest way to find your package.

The cost of shipping outside of the USA varies depending on the size and weight of your order and the destination. Our website will calculate shipping costs for you. We have a policy to always refund our customers the difference if they pay more for shipping than we do. If you would like an exact shipping quote before purchasing please email your full mailing address to [email protected] as well as the product(s) that you would like to order.

We currently offer a few different shipping options. Our International Preference is DHL Worldwide - delivery varies by location, but it is usually the fastest option. Additional options: USPS Priority International – estimated delivery in 6-10 business days. USPS Priority Express International – estimated delivery in 3-5 business days. Please note USPS and DHL estimate these delivery times. CakeSafe cannot guarantee an international delivery date. Please also note that your order may be delayed while it goes through customs, CakeSafe has no control or influence with the customs offices of other countries.

All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer. We do not collect the VAT, duties, customs fees, and/or taxes at the time of sale and cannot predict what your particular charges will be. If a package is refused or deemed undeliverable, you will be responsible for any return shipping costs or taxes. The original shipping cost is non-refundable.

All prices listed on our site are in US Dollars and all orders are processed in USD. Your credit card issuer determines the exact exchange rate, and it should match closely with the current exchange rate. Please note that CakeSafe cannot guarantee the current exchange rate or what your credit card issuer will charge you.

Please ensure that all of your billing and shipping information is correct, as we cannot change your order once it has shipped. Please double-check your order to ensure that you have selected the correct product. We make every effort to ensure that you will get exactly what you ordered, and cannot be held liable for errors in ordering.

We accept international returns as long as we receive the like-new product in original packaging within 60 days of the date of purchase. If the product has had its protective plastic backings peeled off or it has been used, we cannot accept a return. You are responsible for return shipping and any customs fees CakeSafe would be charged, and please note that we cannot refund any original customs duties or fees paid, and we do not refund original shipping. If you are exchanging an item, you are also responsible for the cost of shipping the new item. If you have a product you would like to return, please contact us at [email protected] for packaging instructions and a Return Authorization Number, and then address to: CakeSafe, LLC. 1305B Kingstown Road, Unit 2 Peace Dale, RI 02879 United States If a package is returned to us by the carrier for any reason (no one home to receive package, no payment of customs fee/duties, etc.) it is the responsiblity of the customer to pay for any additional shipping fees.