🎉Free Standard Shipping on USA orders $69+ 🎉
Shipping & Payment Info
Shipping
How much is shipping?
Shipping varies and depends on the size of the product and distance it has to travel to get from us to you. We currently offer: USPS Priority, USPS Express Priority, UPS Ground, and UPS Second Day Air. We ship out in 1-2 business days from when the order is placed.
How long will it take to receive my order?
All order ship within 24-48 hours of being play Sunday through Thursday. Our facility is closed on Saturday and Sunday, so we do not ship on those days. You will have the option of selecting whichever shipping service best suits your needs at checkout. All transit times and delivery dates on our website are an estimate, meaning that the length of time shown is not guaranteed. The estimated transit time will appear next to the shipping cost on our website for each carrier. You can shoot us an email at [email protected] with your shipping address and the product(s) you’d like to order if you’d like an estimated delivery date.
Can CakeSafe ship to P.O. Boxes, Alaska, Hawaii, or APO/FPO addresses?
Yes, we can! You must select USPS as your carrier in order to have your package delivered to a PO Box. UPS will not deliver directly to a PO Box and they may call you for a different address, deliver to a concrete street address that they have on file, or hold your shipment for pick up. If you select UPS and put a PO Box as your delivery address, we will switch carriers to USPS. Additional cost may be required if we need to switch your carrier.
Free standard shipping typically uses UPS ground as the shipping service. If your order qualifies for free shipping, we recommend entering a physical address instead of a PO Box as UPS will not deliver to the PO Box. This will prevent any delivery issues or held mail.
What if I need my items in a hurry?
We totally get that you may need to CakeSafe ASAP for your next delivery, so we offer expedited shipping – select UPS Next Day Air, UPS 2nd Day Air or USPS Priority Mail Express when placing your order. Free standard shipping is not a suitable option for those who are in need of their package sooner rather than later. It would also be best if you send us an email alerting us to your situation so that we can do our best to accommodate you. Once your package has left our facility, CakeSafe is no longer in control of it. It becomes the property and responsibility of the shipping carrier. We can only see the same tracking information as the customer. If a package is delayed, do not contact CakeSafe first you must contact the shipping carrier for more information.
How do I track my order?
You will receive a confirmation email upon placing your order, and another email from us with the tracking information once your order has shipped.
My order was returned to sender. What do I do?
If you miss your first delivery, use the wrong shipping address, leave off an apartment number, or do not reschedule or pick up your package at the shipping carrier's facility, the package will be returned to CakeSafe. CakeSafe is not responsible for the additional shipping charges incurred for re-shipping your items. Should your package be returned to us, we are happy to reship it once the shipping fee has been collected. If you opt to not pay to reship the package, we will refund you for the product cost when the package is returned to our facility. Any original shipping charges are non-refundable as they have been used to ship the package originally.
International Shipping
Can CakeSafe ship internationally?
Absolutely! We ship our products all over the world. See below for more information.
How much is international shipping?
International shipping varies depending on the size of your order and the destination. Send us an email at [email protected] with your shipping address and which product(s) you would like and we will get you a quote.
What are my international shipping options?
We currently offer a few different shipping options through the United States Postal Service and DHL, and you can choose the one that best fits your needs.
- Priority International – estimated delivery in 10-14 business days.
- Priority Express International – estimated delivery in 5-10business days.
- DHL Express – estimated delivery in 3-7 business days to many major markets
Please note USPS and DHL estimate these delivery times. CakeSafe cannot guarantee an international delivery date. Please also know that your order may be delayed while it goes through customs inspections. CakeSafe has no control over the customs process and cannot speed up inspection time.
Taxes and Duties
All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer. We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges will be. If a package is refused or deemed undeliverable, you will be responsible for any return shipping costs or taxes. The original shipping cost is non-refundable.
Currency Conversion and Payment Options
All prices listed on our site are in US Dollars and all orders are processed in USD. Your credit card issuer determines the exact exchange rate, and it should match closely with the current exchange rate. Please note that CakeSafe cannot guarantee the current exchange rate or what your credit card issuer will charge you.
Billing and Shipping Information
Please ensure that all of your billing and shipping information is correct, as we cannot change your order once it has shipped. Please double-check your order to ensure that you have selected the correct product you wanted. We make every effort to ensure that you will get exactly what you ordered, and cannot be held liable for errors in ordering.
International Returns
Returns for a full refund of the product cost are accepted within 60 days of purchase if product is returned in the original packaging and in new and undamaged condition. If the product has had its protective plastic backings peeled off or it has been used, a 15% restocking fee will be deducted from the refund. The customer is responsible for international return shipping and any customs fees CakeSafe, LLC is charged. Please note that we cannot refund any original customs duties or fees paid, and original shipping charges are non-refundable. If you are exchanging an item, you are also responsible for the cost of shipping the new item and any customs fees your country may charge. If you have a product you would like to return, please contact us at [email protected]
If a package is returned to us by the carrier, for any reason (no one home to receive package, no payment of customs fees or duties, etc.) it is the responsibility of the customer to pay for any additional fees associated with reshipping an order. Original shipping fees are nonrefundable.
Shipping Restrictions
Unfortunately, due to certain trademark, labeling, product content, and embargo restrictions, we currently do not ship all products available on our website to all countries. The purchase of any restricted items will be refunded.
Placing an Order
What forms of payment do you accept?
CakeSafe accepts AfterPay, Visa, MasterCard, Discover, or American Express. You can also check out using your PayPal account or with PayPal Credit (more on that below!). Please note that all payment is processed using PayPal, but you do NOT need to create a PayPal account. Simply select “Pay with a debit or credit card” when you check out.
What is PayPal Credit?
PayPal Credit is a super easy way to get your CakeSafe ASAP and then spread payments out over 6 months! They also offer No Payments + No Interest if paid in full in 6 months on orders over $99. Just check out with PayPal and select PayPal Credit. Please also note that this is currently only available to US customers, and is subject to credit approval. For more information, please visit their website.
Can I order over the phone?
Yes, we do accept orders over the phone! Call 401-533-3636 with your credit card ready, and we can process your payment. You will need an email address to receive the tracking information and receipt associated with you order.
**Please note: Our shipping provider can be inaccurate at times when calculating total shipping costs. We will look closely at all charges and refund as necessary.
